Frequently Asked Questions
Can you work with our existing
branding or materials?
Yes, we can either build upon your existing brand guidelines or start from scratch, depending on your needs.
How do you take payment for
your services?
We accept various payment methods, including bank transfers, debit cards & credit cards. A non-refundable 50% deposit is required to secure our services, a 25% instalment after delivery of initial concept(s), with the remaining 25% balance due upon project completion.
How involved will I be in the
design process?
We believe in collaboration! You’ll be involved at key stages—initial briefing, concept approval, design reviews, and final approvals. We encourage feedback throughout to ensure the final product reflects your vision.
How many revisions are included
in your services?
Usually 2 rounds per project. Additional revisions are possible but will incur extra costs.
What files will I receive?
You will receive Al, PDF, JPG, and PNG file formats, but depends on what service you choose.
Will my website be
mobile-friendly?
All our websites are designed to be responsive, meaning they’ll look great on any device.
How long does a typical
project take?
Timelines vary depending on the scope of the project and the service(s) you choose. A logo design could take 1-3 weeks, while a full website design and development project could take 2-4 weeks. We provide clear timelines after the project is scoped.
What is your design
process like?
Our design process typically includes the following steps:
Discovery: Understanding your brand, audience, and goals.
Research & Strategy: Develop a creative direction based on research we conduct.
Design: Creating initial designs and refining based on feedback.
Development: For web projects, we move into the development phase to bring designs to life.
Launch: Final delivery or launch of the project.
How can we get started
with Ono Creative?
Simply reach out to us via our enquiry form located on the contact page. We’ll schedule an initial consultation to learn more about your goals, needs, and project scope.
Do you work with clients outside
of your local area?
Absolutely! We work with clients from all over the world. Virtual meetings and collaboration tools make it easy for us to connect and keep communication smooth regardless of location.